Not to be comforted (12)
I believe the answer is:
inconsolable
<span class="explanation-format__ClueExplanation">'<span class="explanation-format__original">not to be comforted</span>' is the definition.<br/ ><span class="explanation-format__explanation">(I've seen this before)</span><br/ ><br/ >This is all the clue.<br/ ></span>
(Other definitions for inconsolable that I've seen before include "Not open to being comforted" , "Heartbroken" , "Very upset" , "Not able to be comforted" , "moaning endlessly?" .)