Outsource works - civil? (9)
I believe the answer is:
courteous
'civil?' is the definition.
(thesaurus)
'outsource works' is the wordplay.
'works' is an anagram indicator (work can mean to twist or convulse).
'outsource' with letters rearranged gives 'COURTEOUS'.
(Other definitions for courteous that I've seen before include "Mannerly" , "Respectful in manner" , "like civil service?" , "Polite, considerate" .)