Unable to be comforted (12)
I believe the answer is:
disconsolate
<span class="explanation-format__ClueExplanation">'<span class="explanation-format__original">unable to be comforted</span>' is the definition.<br/ ><span class="explanation-format__explanation">(I've seen this before)</span><br/ ><br/ >This is the entire clue.<br/ ></span>
(Other definitions for disconsolate that I've seen before include "Sad; beyond comfort" , "Dejected" , "Melancholy" , "Unhappy and impossible to comfort" , "Low in spirits" .)