1996 novel by Jodi Picoult (5)

I believe the answer is:

mercy

(Other definitions for mercy that I've seen before include "Shakespeare 'The quality of . . . . . is not strained'" , "Clemency or compassion" , "'The quality of ... is not strained' (The Merchant of Venice)" , "Forbearance" , "Pity" .)

I've seen this clue in The Mirror.

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