Crossword Genius

After change of heart congregation gets criticism (5)

Ross

I believe the answer is:

flack

'criticism' is the definition.
(alternative spelling of 'flak')

I don't understand the rest of the clue.

(Other definitions for flack that I've seen before include "(US) press agent; Roberta --, singer" , "adverse criticism" .)

I've seen this clue in The Independent.
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