Crossword Genius

At ease; make a return call? (4-4)

Ross

I believe the answer is:

laid-back

I'm a little stuck... Click here to teach me more about this clue!

'at ease make a return call?' is the definition.
I can't tell whether this definition defines the answer.

'at ease make a return call?' is the wordplay.
'at' says to put letters next to each other.
'ease make' becomes 'back' (I can't explain this - if you can you should believe this answer much more).
'a return' says the letters should be written in reverse.
'call?' becomes 'dial' (as in making a phone call).
'dial' back-to-front is 'laid'.
'back' put after 'laid' is 'LAID-BACK'.

Can you help me to learn more?

(Other definitions for laid-back that I've seen before include "Ultra-cool!" , "Unhurried and relaxed" , "Easygoing and relaxed like cabal kid" , "Relaxed (colloq.)" .)

I've seen this clue in the Sydney Morning Herald.
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