Confused situation — speak harshly (5)
I believe the answer is:
snarl
This could be a double definition.
'confused situation' is the first definition.
(snarl can mean a tangled situation)
'speak harshly' is the second definition.
'snarl' can be an answer for 'speak' (snarling is a kind of speaking). I am not certain of the 'harshly' bit.
Can you help me to learn more?
(Other definitions for snarl that I've seen before include "Say something aggressively" , "Entangle wool - show displeasure" , "Growl viciously" , "Bare teeth and growl" , "Growl with bared teeth" .)