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Fretful words to a hospital receptionist (9)

Ross

I believe the answer is:

impatient

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'fretful' is the definition.
(thesaurus)

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(Other definitions for impatient that I've seen before include "Restless or short-tempered" , "Fidgety" , "Over-eager" , "Irritable" , "restive" .)

I've seen this clue in The Irish Independent.
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