Held one's gran if upset, conciliatory words being required (2,4,8)
I believe the answer is:
no hard feelings
'conciliatory words being required' is the definition.
'held one's gran if upset' is the wordplay.
'upset' indicates an anagram.
'held'+'ones'+'gran'+'if'='heldonesgranif'
'heldonesgranif' is an anagram of 'NO HARD FEELINGS'.
(Other definitions for no hard feelings that I've seen before include "words of reconciliation" , "Forgiveness" , "Offering to appease" , "expected from the soft-hearted?" .)