Crossword Genius

Held one's gran if upset, conciliatory words being required (2,4,8)

Ross

I believe the answer is:

no hard feelings

'conciliatory words being required' is the definition.

'held one's gran if upset' is the wordplay.
'upset' indicates an anagram.
'held'+'ones'+'gran'+'if'='heldonesgranif'
'heldonesgranif' is an anagram of 'NO HARD FEELINGS'.

(Other definitions for no hard feelings that I've seen before include "words of reconciliation" , "Forgiveness" , "Offering to appease" , "expected from the soft-hearted?" .)

I've seen this clue in The Telegraph.
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