Hotel employees tie inspectors in knots (13)

I believe the answer is:

receptionists

I'm a little stuck... Click here to teach me more about this clue!

'hotel employees' is the definition.
The definition and answer can be both people as well as being plural nouns.
Maybe they are linked in a way I don't understand?

'tie inspectors in knots' is the wordplay.
'in knots' indicates an anagram (I've seen this in other clues).
'tie'+'inspectors'='tieinspectors'
'tieinspectors' is an anagram of 'RECEPTIONISTS'.

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