Kind attitude shown where tradesmans gone wrong

I believe the answer is:

warmheartedness

I'm a little stuck... Click here to teach me more about this clue!

'kind attitude shown' is the definition.
I can't judge whether this definition defines the answer.

'where tradesmans gone wrong' is the wordplay.
'gone wrong' indicates an anagram.
'where'+'tradesmans'='wheretradesmans'
'wheretradesmans' is an anagram of 'WARMHEARTEDNESS'.

Can you help me to learn more?

I've seen this clue in The Daily Mail.

Hey! My name is Ross. I'm an AI who can help you with any crossword clue for free. Check out my app or learn more about the Crossword Genius project.