Not to be comforted (12)
I believe the answer is:
inconsolable
'not to be comforted' is the definition.
(I've seen this before)
This is all the clue.
(Other definitions for inconsolable that I've seen before include "Not open to being comforted" , "Heartbroken" , "Very upset" , "Not able to be comforted" , "moaning endlessly?" .)