Not working, out of order (11)
I believe the answer is:
inoperative
I believe this clue is a double definition.
'not working' is the first definition.
(I've seen this before)
'out of order' is the second definition.
(I've seen this before)
(Other definitions for inoperative that I've seen before include "with no effect" , "Not in working order" , "It's useless" , "Anna -, Russian poet (Requiem)" .)