Remorse, contrition (9)
I believe the answer is:
penitence
This clue is a double definition.
'remorse' is the first definition.
(I know that penitence is a type of remorse)
'contrition' is the second definition.
(I've seen this in another clue)
(Other definitions for penitence that I've seen before include "display of remorse" , "A show of regret for wrongdoing" , "Contriteness" , "Contrition, remorse" , "shame" .)