Shocks gentleman with awards, we hear (9)

I believe the answer is:

surprises

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'shocks' is the definition.
(I've seen this before)

I cannot understand how the rest of the clue works.

(Other definitions for surprises that I've seen before include "Shocks" , "Astonishes" , "Sudden, unexpected events" , "Takes unawares" , "unexpected things of life" .)

I've seen this clue in The Telegraph.

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