Soothing, calming (9)
I believe the answer is:
emollient
I believe this clue is a double definition.
'soothing' is the first definition.
(I've seen this before)
'calming' is the second definition.
(I've seen this before)
(Other definitions for emollient that I've seen before include "cream" , "Softening, soothing" , "attempting to avoid confrontation" , "Softening the skin" , "soothing agent" .)