They make up monograms for people (8)
I believe the answer is:
initials
'people' is the definition.
The definition and answer can be both related to communication as well as being plural nouns.
Perhaps they are linked in a way I don't understand?
I don't understand how the rest of the clue works.
Can you help me to learn more?
(Other definitions for initials that I've seen before include "Components of an acronym" , "Lisa in it (anag)" , "First letters as of names" , "Signs briefly" .)