Actively working (2,3,8)
I think it could be either:
at the coalface
'actively working' is the definition.
(I've seen this in another clue)
This is the entire clue.
(Other definitions for on duty that I've seen before include "Working at a particular time" , "As working policemen are" , "What working nurses are" , "Engaged in one's regular work" , "(Of soldier) working" .)
(Other definitions for at the coalface that I've seen before include "like worker of mine?" , "Not deskbound" .)