Complicated situation — ultimately reluctant to reach point of view (6)
I believe the answer is:
tangle
'complicated situation' is the definition.
(tangle can mean a convoluted situation)
'ultimately reluctant to reach point of view' is the wordplay.
'ultimately' indicates one should take the final letters.
'to reach' is a charade indicator (letters next to each other).
'point of view' becomes 'angle' (as in a journalist's angle on a story).
The last letter of 'reluctant' is 't'.
't'+'angle'='TANGLE'
(Other definitions for tangle that I've seen before include "A knotted mess" , "Seaweed; confusion" , "Twist confusedly" , "jungle" , "Confuse" .)