Downcast, disheartened (10)
I believe the answer is:
despondent
I believe this is a double definition.
'downcast' is the first definition.
(I've seen this before)
'disheartened' is the second definition.
(thesaurus)
(Other definitions for despondent that I've seen before include "Heartsick" , "Almost without hope" , "Despairing" , "Downcast" , "Sad" .)