Downcast or disheartened (10)
I believe the answer is:
despondent
This clue is a double definition.
'downcast' is the first definition.
(I've seen this before)
'disheartened' is the second definition.
(thesaurus)
(Other definitions for despondent that I've seen before include "Despairing" , "Sad" , "Down in the dumps" , "Almost without hope" , "Discouraged" .)