Indifference of residents, it’s out of order (11)
I believe the answer is:
disinterest
'indifference' is the definition.
(I know that indifference can be written as disinterest)
'of residents it's out of order' is the wordplay.
'out' is a deletion indicator.
'order' is an anagram indicator.
'of'+'residents'+'it'='ofresidentsit'
'ofresidentsit' with 'of' taken away is 'residentsit'.
'residentsit' anagrammed gives 'DISINTEREST'.
(Other definitions for disinterest that I've seen before include "Lack of involvement" , "Lack of personal motive, of bias" , "State of being impartial" , "No advantage seen in that" , "One's not getting involved with that" .)