Person giving advice to readers with problems (5,4)
I believe the answer is:
agony aunt
(Other definitions for agony aunt that I've seen before include "may be just the person to solve problem" , "One like Madeley, e.g.," , "Columnist who advises on personal or romantic matters, like pained relative" , "Woman in a newspaper dealing with people's personal problems" , "Columnist who replies to readers' letters" .)