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Factors in heartless creature having rival regularly ejected (8)

Ross

I believe the answer is:

criteria

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'factors' is the definition.
The definition and answer can be both related to thinking as well as being plural nouns.
Perhaps you can see an association between them that I can't see?

I cannot understand how the remainder of the clue works.

Can you help me to learn more?

(Other definitions for criteria that I've seen before include "Principles for decision" , "'Standards, reference points (8)'" , "Principles or standards by which to judge" , "Canons" , "Benchmarks" .)

I've seen this clue in The Independent.
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